Refund policy

Return & Exchange Policy

At Bioscrub, we want you to be satisfied with your purchase. Please review our policy carefully before placing an order.

Exchanges Only

    •    We do not offer refunds.

    •    Exchanges are accepted within 3 days of delivery only.

    •    The item must be:

    •    Unworn and unused

    •    In its original condition

    •    With all tags attached

    •    In the original packaging

Items that show signs of wear, washing, damage, or alteration will not be accepted.

How to Request an Exchange

To request an exchange, please contact us within 3 days of receiving your order via:

    •    WhatsApp: +965 94188670

    •    Email: bioscrubkw@outlook.com

Please note: Exchanges will not be accepted without prior contact and approval.

Non-Exchangeable Items

    •    Sale or discounted items

    •    Gift cards

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged or incorrect item, contact us immediately via WhatsApp or email so we can review the issue and assist you accordingly.